top of page

03/ DELIVERY

​

 

Service Delivery

​

Our service delivery process involves our clients in the development and deployment of a product or service roll-out. This ensures that our clients get the necessary feedback throughout the process. Connectability employs service delivery processes such as customer journey mapping and personas that takes a snapshot of the customer in order to help visualize and implement a more effective service delivery process in the future. Through out this process, Connectability works with organizations to think about their brand, and the components needed to design an effective service delivery model. 

​

​

Customer Service Metrics

​

Customer experiences should be measured and evaluated to determine what is working and what is not working.  Information gathered from customers will drive future customer service initiatives, inform your customer experience strategy, and eventually help improve your customer understanding.  Customer experience metrics should be relevant, sensitive to changes in performance, and practical in use. Connectability will work with your organization to create customer experience metrics specifically tied to your organizations goals.  Connectability will determine which customer experience metrics are appropriate for your organization based on what is most important to your customer.

​

​

Continuous Service Improvement

​

Customer feedback is essential to the continual improvement of your customer engagement strategy.  If your customers have something to share, make it easy for them to do so with a contact form or an email address. Feedback, both negative and positive, is an excellent tool to discover the pain points that need improvement. More importantly, in your customers eyes, it shows that you are serious about ensuring top-notch customer satisfaction.

​

Connectability assists organizations in gathering and evaluating feedback through formal and informal mechanisms such as online surveys and customer interviews to provide the important insight that your organization needs to continually improve the customer journey and experience.

metrics.png
ITIL-Continual-Service-Improvement_main
icons8-box-50 (1).png
bottom of page